YES Bank Jobs 2019 – Senior Officers Post
YES Bank Jobs 2019 – Senior Officers Post – 31.01.19
Last Date for Receipt of Application:
Name of the Post:
Senior Officers Post
No of Vacancies:
- Bachelor’s degree in any field
- A minimum of 4-5 years of relevant experience with at least 2 years in a similar role
- Responsible to provide adequate and quick resolution to all the escalated complaints at GRC.
- Ensuring adherence to grievances redressal policy and processes, monitoring its implementation and initiating corrective action wherever needed by self.
- Review the comments of auditors on implementation of customer service and grievance redressal policies and initiate corrective action wherever necessary.
- Evaluation of complaints and submit the RCA with action plan.
- Participate in various initiatives towards reduction in escalations of customer complaints.
- Ensure adequacy and quality of all complaints resolution at this level.
- To ensure the deliverables are met in a timely manner.
- Responsible to take up complaints reduction initiative among top categories.
Rs. 25,000 /-
Should be 23 – 30 years
Date & Time of Interview:
To Be Announced
Selection will be based on Online Objective Test, Group Discussion and Personal Interview.
Eligible and interested candidates can send their application in the prescribed format along with copies of all necessary documents apply online through official website.
YES Bank Notification URL: Click Here