Hackett Group Recruitment 2018 – IT Helpdesk

Hackett Group Recruitment 2018 – IT Helpdesk

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Hackett Group Recruitment 2018 – IT Helpdesk

Job Title:

Hackett Group Recruitment 2018 – Trainee – IT Helpdesk Post

Last Date for Receipt of Application:

Not Specified

No of Vacancies:

02

Name of the Post:

Trainee – IT Helpdesk Post

Institute Name:

Hackett Group

Qualification:

Candidate should possess any Doctorate – Graduate – Postgraduate in Computer application BCA, MCA, B.E, B.Tech. Good Verbal and Communication Skills.

  • Understand the values and vision of the organization and align the activities accordingly
  • Protect the Intellectual Property
  • Adhere to all the policies and procedures
  • Work with other line functions to collect or provide relevant data
  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive and any additional specialized equipment
  • Install, test and configure new workstations, peripheral equipment and software
  • Perform timely workstation hardware and software upgrades as required
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Monitor tickets assigned to the queue based on priority
  • Provide helpdesk support and resolve problems to the end users satisfaction
  • Respond to telephone calls by following the companys specific procedures and protocols
  • Introduce self and company over the telephone and inquire into how a customer wants to be assisted
  • Listen to the customers problems carefully and jot down any important points

Experience:

1 – 3 Years

Salary:

Not Disclosed

Age Limit:

Not Specified

Documents to produce:

Not specified

Location of Posting:

Hyderabad

Date & Time of Interview:

To be announced

Selection Type:

Interview – Technical Round

Official Website:

http://www.thehackettgroup.com

Email ID:

[email protected]

Apply:

Eligible Candidates can apply through official website and sent resume to email id.

Notification URLs:

Hackett Group  Notification URL: Click Here

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