Citi Bank Jobs 2019 – Customer Service Post

Citi Bank Jobs 2019 – Customer Service Post

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Citi Bank Jobs 2019 – Customer Service Post

Job Title:

Citi Bank Jobs 2019 – Customer Service Post – 07.01.19

Last Date for apply online mode:

07.01.19

Name of the Post:

Customer Service Agent Post – Inbound Process

Institute Name:

Citi Bank

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Qualification:

Candidate should be passed graduate and good verbal and communication skills with relevant experience.

Skills: • Excellent written and oral communication • Passions towards service • Enthusiastic and self motivated • Ability to work in a dynamic environment • Good comprehension skills • Team player with a positive attitude Other: • Knowledge about banking industry will be an added advantage

Role Outline/Job Summary: • Handle inbound calls for credit cards/banking and render accurate customer service to Citibank customers Business/Department Objectives: • Rendering services to Citibank customers and ensuring satisfactory resolution to all the queries of the customers are provided Core Responsibilities: • Ensure customer service excellence • Displaying complete onus to the customers query/problems • Delivering service with requisite courtesy and accuracy • Nil Defects (100> adherence to product and process) • Ensuring Nil customer complaints • Ensuring excellent SLS scores • Escalating/highlighting customer problem Incidences • Adherence to service and sales compliance • Cross selling/upselling on set products (assets and liabilities products) • Ensuring process efficiency by achieving set targets of call quality

Salary:

Not Disclosed

Location of Posting:

Chennai

Date & Time of Interview:

To be announced

Selection Type:

Interview – Technical Round – Online Assessment – HR Interview

Apply:

Eligible Candidates can apply through official online mode.

Official Website:

https://www.online.citibank.co.in/

Notification URLs:

Citi Bank Notification URL: Click Here

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