Citi Bank Jobs 2019 – Customer Service Post
Citi Bank Jobs 2019 – Customer Service Post – 07.01.19
Last Date for apply online mode:
Name of the Post:
Customer Service Agent Post – Inbound Process
Candidate should be passed graduate and good verbal and communication skills with relevant experience.
Skills: • Excellent written and oral communication • Passions towards service • Enthusiastic and self motivated • Ability to work in a dynamic environment • Good comprehension skills • Team player with a positive attitude Other: • Knowledge about banking industry will be an added advantage
Role Outline/Job Summary: • Handle inbound calls for credit cards/banking and render accurate customer service to Citibank customers Business/Department Objectives: • Rendering services to Citibank customers and ensuring satisfactory resolution to all the queries of the customers are provided Core Responsibilities: • Ensure customer service excellence • Displaying complete onus to the customers query/problems • Delivering service with requisite courtesy and accuracy • Nil Defects (100> adherence to product and process) • Ensuring Nil customer complaints • Ensuring excellent SLS scores • Escalating/highlighting customer problem Incidences • Adherence to service and sales compliance • Cross selling/upselling on set products (assets and liabilities products) • Ensuring process efficiency by achieving set targets of call quality
Location of Posting:
Date & Time of Interview:
To be announced
Interview – Technical Round – Online Assessment – HR Interview
Eligible Candidates can apply through official online mode.
Citi Bank Notification URL: Click Here